Sodapp for Developers
Plataforma SaaS que permite a distribuidoras y negocios de reparto gestionar pedidos y entregas a través de WhatsApp Business API.
Platform Overview
What is Sodapp?
Sodapp is a B2B SaaS platform designed for delivery businesses such as water distributors, beverage companies, bakeries, and other recurring delivery services.
Our platform enables businesses to receive orders via WhatsApp, manage deliveries, optimize routes, and track their operations through a unified dashboard.
Key Capabilities
- Conversational order intake via WhatsApp
- Automated order confirmation and status updates
- Delivery route optimization
- Real-time delivery tracking
- Admin dashboard for business management
- Mobile app for delivery drivers
Target Business Segments
WhatsApp Business API Integration
How We Use WhatsApp Business API
1. Inbound Messages (Customer-Initiated)
End customers send messages to the business WhatsApp number to place orders. Our conversational AI processes the message, extracts order details (products, quantities, delivery address), and confirms the order with the customer.
2. Outbound Notifications (Business-Initiated)
We send transactional notifications to customers about their orders:
- • Order confirmation messages
- • Delivery status updates ("Your order is on the way")
- • Delivery completion notifications
3. Interactive Messages
We use WhatsApp interactive message features (buttons, lists) to provide a better user experience during the order flow, allowing customers to confirm addresses, select products, and approve orders with simple taps.
Message Templates Used
| Template Type | Purpose | Category |
|---|---|---|
| Order Confirmation | Confirm order details with customer | UTILITY |
| Delivery Status | Notify when order is on the way | UTILITY |
| Delivery Complete | Confirm successful delivery | UTILITY |
All templates are transactional/utility messages. We do not send marketing or promotional messages.
Data Flow Architecture
End Customer
Business API
Sodapp
Backend
Database
Customer Data
Data We Collect
- Customer phone number (from WhatsApp)
- Customer name (provided during conversation)
- Delivery address
- Order details (products, quantities)
- Conversation history (for order context)
Data Usage
- Process and fulfill delivery orders
- Send order status notifications
- Enable repeat orders for returning customers
- Generate delivery routes for drivers
- Business analytics for the merchant
Data Isolation
Sodapp is a multi-tenant platform. Each business (organization) has completely isolated data. Customer data from one business is never shared with or accessible by other businesses on the platform.
Security & Compliance
Encryption
All data is encrypted in transit (TLS 1.3) and at rest. Passwords are hashed using BCrypt.
Access Control
Role-based access control (RBAC) ensures users only access data relevant to their organization.
Infrastructure
Hosted on Google Cloud Platform with automatic scaling, backups, and 99.9% uptime SLA.
Compliance Measures
WhatsApp Business Policy
- • All messages are opt-in (customer initiates conversation)
- • No spam or unsolicited marketing messages
- • Clear business identity in all communications
- • 24-hour messaging window compliance
Data Protection
- • Data deletion upon customer request
- • Transparent privacy policy
- • No data sharing with third parties
- • Compliance with local data protection laws
Use Cases
Water & Beverage Distribution
A water distribution company receives daily orders from restaurants and homes via WhatsApp.
Conversation Flow:
- 1Customer sends: "Necesito 10 bidones de agua para mañana"
- 2Chatbot confirms: address, quantity, delivery time
- 3Order is created in the system
- 4Driver receives optimized route
- 5Customer gets notification when delivery is on the way
Recurring Delivery Service
A bakery delivers fresh bread to regular customers on a weekly schedule.
Conversation Flow:
- 1Returning customer messages the business
- 2System recognizes customer and offers to repeat last order
- 3Customer confirms with one tap
- 4Order is scheduled for next delivery day
- 5Automatic notification sent before delivery
Multi-Product Distributor
A food distributor with 50+ products serves local restaurants.
Conversation Flow:
- 1Customer requests product catalog
- 2System sends organized product list
- 3Customer orders multiple items in natural language
- 4AI parses order and confirms prices
- 5Order is processed with accurate totals
Technical Support
Support Channels
Email Support
soporte@sodapp.app
Response Times
- Critical Issues< 4 hours
- High Priority< 8 hours
- General Inquiries< 24 hours
Questions about our platform?
Contact our technical team for integration support or compliance inquiries.
Contact Us