Guides to organize your delivery route
Practical tips for delivery businesses: how to automate orders, optimize routes, and leave the spreadsheet behind.
What to Do When a Delivery Customer Doesn't Answer, Isn't Home or Changes Their Mind
A customer who doesn't open the door costs you a whole trip. With a simple policy and confirmations before the van leaves, most wasted trips can be avoided, and the rest get handled the same way every time.
Read full article →How to organize delivery in multiple shifts and time windows without routes overlapping
When the morning run gets back at six in the evening, the problem is no longer the route, it is the schedule. Splitting delivery into shifts brings order to the day, but done wrong it creates routes that cross each other and drivers assigned to two things at once.
Read full article →Own fleet or outsourced delivery: how to decide with numbers, not gut feel
Whether to run your own fleet or outsource delivery almost never gets answered with an actual calculation. It gets answered by what a competitor did, or whatever was tried first. Run the numbers and the answer changes with volume.
Read full article →Common mistakes when setting up a per-customer price list for delivery routes
The discount you gave a customer six months ago is still there, in their head, even if you have forgotten about it by now. The problem is not making exceptions, it is not having anywhere for them to live.
Read full article →Manually invoicing every delivery order: why it stops scaling
With ten customers you can invoice by hand. With a hundred, it turns into a separate job someone has to do every night. Here's what changes when invoicing goes out automatically with each order.
Read full article →Returnable containers on a delivery route: how to track them without losing any
A container that never comes back does not get noticed the day it goes missing. It gets noticed a month later, when someone asks how many siphons are out with customers and nobody has a solid answer.
Read full article →Taking payment on delivery: cash, transfers and credit accounts
The order can be perfect and the delivery on time, but if payment collection is disorganised the problem shows up anyway, at the end of the month, when nobody remembers who paid what.
Read full article →What to ask a delivery software vendor before you sign
Demos show the system working well, with clean data and no time pressure. What is worth finding out before you sign is what happens on the other days.
Read full article →How to plan delivery routes without routing software
You can improve a delivery route a lot without spending anything. Grouping properly, ordering by time window and cutting out the zigzag usually takes 15 to 25 per cent off the distance driven.
Read full article →How to calculate what a delivery actually costs you
Almost nobody knows what a single delivery costs them. Fuel gets counted, sometimes the driver's wage, and that is where the maths stops. The costs that stay invisible are the ones eating the margin.
Read full article →Soda orders over WhatsApp: how to organize them before the chat turns into a mess
Every soda delivery business already takes orders on WhatsApp. Selling there isn't the problem, it's that after 20 messages in the same chat, nobody knows who ordered what anymore.
Read full article →When you don't need your own delivery fleet to sell on WhatsApp
Taking organized orders and running delivery logistics are two different things, even though they usually get bundled together. If customers pick up, you outsource delivery, or you deliver yourself without a system, you probably don't need any logistics at all.
Read full article →How to ditch the notebook and spreadsheet in your delivery route without losing the personal touch
The notebook and the spreadsheet break down once the route grows. What delivery route software actually needs to solve, and how to migrate without losing a single customer along the way.
Read full article →WhatsApp orders for your delivery route: how to automate them without losing the personal touch
WhatsApp is already your main order channel, organized or not. Here's how to automate it without turning into a cold, faceless company and without losing the personal touch that sets you apart today.
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