How to disconnect Sodapp from your WhatsApp Business
If you stop using Sodapp, there are two separate things to do: cancel your plan with Sodapp and disconnect the business platform from the WhatsApp Business app. This guide covers the second step, which is what prevents you from continuing to be charged for the connection even after you stop using the service.
If you only cancel the plan but don't disconnect the platform from the app, the integration with the provider Sodapp uses may stay active and keep generating charges.
Steps to disconnect the platform from WhatsApp Business
Follow these steps inside the WhatsApp Business mobile app:
- Open the WhatsApp Business app on your phone.
- Tap the Settings menu and go into Account.
- Select Business Platforms.
- You'll see the list of providers or platforms connected to your number.
- Select the partner or software (for example, Gupshup, 360dialog, etc.) you want to remove.
- Tap Continue and then select Disconnect. Confirm the action.
Once confirmed, the connection is cut off and no further charges are generated for its use.
After disconnecting
- Your number and your WhatsApp Business chats stay intact: this does not delete anything from your app.
- If you haven't canceled your Sodapp plan yet, do it from your dashboard or message us on WhatsApp so everything is closed on your end.
- If you want to use Sodapp again in the future, we can reconnect your number without any issues.
Frequently asked questions
Does this cancel my Sodapp account?
No. This only disconnects the technical link between your WhatsApp Business number and the provider Sodapp uses to send and receive messages. Canceling your Sodapp plan is a separate step, done from your dashboard or by messaging us.
Why am I still being charged if I already stopped using Sodapp?
Meta charges for the platform connected to your number regardless of whether you keep using Sodapp. If you don't disconnect the platform from the app, the connection stays active and can keep generating charges.
Do I lose my number or my chats when disconnecting the platform?
No. Your number and your conversation history in the WhatsApp Business app are not affected. The only thing that gets cut off is the integration with the provider (Gupshup, 360dialog, etc.) that Sodapp used.
Can I reconnect WhatsApp Business with Sodapp later?
Yes. If you reactivate your plan at some point, we can reconnect your number following the usual onboarding process.
I can't find the 'Business Platforms' option in my app
The exact name may vary depending on your WhatsApp Business version. It's always inside Settings > Account.
Still have questions about these steps?
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